Question 1

What does SayaOps do?

Accepted Answer

SayaOps is an AI operations copilot for finance teams. It reads every invoice the moment it arrives, extracts the fields, checks them against your policy, and routes only the exceptions to a human approval queue — so routine invoices settle automatically and your team reviews just the handful that actually need a decision.

Question 2

How accurate is the AI extraction?

Accepted Answer

Every field — vendor, amount, PO number, due date, line items, tax ID — comes back with a per-field confidence score. High-confidence fields flow straight through; anything below your threshold is flagged for a quick human spot-check, so you are never trusting a number blindly.

Question 3

What document types can it read?

Accepted Answer

PDFs, scanned images, and emailed attachments for invoices, receipts, and contracts. Multi-page documents and embedded line-item tables are supported, and the extractor is tuned for the messy real-world formats vendors actually send.

Question 4

What happens to an invoice that needs approval?

Accepted Answer

It lands in a single approval queue with the source document, the extracted fields, the policy rule that triggered the review, and recent history for that vendor — all in one view. Approvers act in one click from the web app or directly in Slack.

Question 5

How do invoices get into SayaOps?

Accepted Answer

Forward an inbox, drop files on SFTP, connect a vendor portal, or push them via the API. SayaOps captures invoices the moment they land — no plugin, no browser extension, and no behaviour change for your vendors.

Question 6

Which accounting and ERP systems do you integrate with?

Accepted Answer

NetSuite, QuickBooks, and Xero out of the box, plus custom systems via the REST API and webhooks. Approved invoices and their audit trail sync back to your ledger automatically.

Question 7

Can my team approve from Slack?

Accepted Answer

Yes. Approvals can be actioned directly in Slack with full context, or in the web app. Either way the decision is written to the same tamper-evident audit trail.

Question 8

Is my financial data secure?

Accepted Answer

Data is encrypted with AES-256 at rest and TLS 1.3 in transit, with per-tenant database isolation enforced by row-level security at the PostgreSQL layer. Banking fields are encrypted per-field, and every action is written to an append-only audit log.

Question 9

Are you SOC 2 compliant?

Accepted Answer

SayaOps is SOC 2 Type II (in progress with Vanta) and aligns to GDPR, CCPA, and HIPAA-readiness. A security whitepaper and pen-test summary are available under NDA from security@saya-io.com.

Question 10

Where is my data stored?

Accepted Answer

You can choose EU or US data residency per workspace. See the Security page for the full sub-processor list and the data each one handles.

Question 11

How long does setup take?

Accepted Answer

Most teams are live in minutes via an 8-step guided setup: connect your invoice source, set your approval thresholds, invite approvers, and turn it on. No engineering required for the standard flow.

Question 12

Do I need engineers to run SayaOps?

Accepted Answer

No. The dashboard covers everything a finance team needs day to day. Engineers can optionally use the REST API, SDKs, and webhooks to wire SayaOps into custom systems.

Question 13

Is onboarding included?

Accepted Answer

Yes — onboarding is included on every plan, with priority and dedicated support on Growth and Enterprise respectively.

Question 14

Is there a free trial?

Accepted Answer

There is no free trial. Every plan is a paid subscription from day one. You can start on Starter at $199/mo and upgrade to Growth when your volume demands it.

Question 15

What counts as a workflow run?

Accepted Answer

One run is one execution of a published workflow from trigger to completion (or failure). Runs cancelled before the first agent step are not counted.

Question 16

Can I change plans anytime?

Accepted Answer

Yes. Upgrades take effect immediately and are prorated. Downgrades take effect at the next billing cycle.

Question 17

What happens when I hit my run limit?

Accepted Answer

You get an email alert at 80% and 100% of your quota. Workflows keep running — we never cut you off — and overage is billed at $0.25/run on Starter and $0.10/run on Growth.

Question 18

Can I export my data if I cancel?

Accepted Answer

Yes. You have 30 days after cancellation to export all your data (workflows, runs, audit logs, knowledge docs) via Settings → Data export, after which it is permanently deleted.

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